Control Tower OperatorWhat is your role as a Customer service medewerker?
As Control Tower Operator you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience to our blue chip customer and its customers in terms of unparalleled customer service and operational excellence.
You work in an international, dynamic, and at times hectic, environment where you continuously interact with the customers' business units, the service suppliers, the internal organisation and your team members to ensure the most optimal and efficient execution of the customer orders. Working in our high performance organisation you will experience great levels of freedom and responsibility, be stimulated to share your ideas and thoughts, interact with control tower colleagues working for other multinational companies. Also you will experience great personal and professional growth and development opportunities.
Daily activities will be:
Day-to-day contact with several customer branch sites all over Europe handling their daily requests on transport needs
Day-to-day contact with the planning departments of a wide variety of international transport companies to manage and monitor the pending shipments
Act and react towards the customer, local warehouse or the transport company's planning desk to avoid any disruptions in the transport process
Consolidate and manage shipments with an open mind to find possible savings opportunities on routes
Pro-actively handle and resolve day-to-day operational issues and challenges whenever they occur
You have excellent communication skills and are an enthusiastic and committed team-player! But in order to be successful in this position, these are your must haves:
has experience in and / or affinity for transport management;
has an eye for detail and good organisational skills (i.e. setting priorities and meeting deadlines);
is service oriented and determined to always exceed customer expectations;
Can work in an energetic environment and is stress resistant
thrives in a high performance environment;
is fluent in English (both verbally and in writing) and preferably knowledge of French.
Send you resume to email@example.com or visit www.wenslogistiek.nl